jokiLegal Notice

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by statute. Users are responsible for verifying that their access and use comply with the laws of their own jurisdiction. By accessing joki, you acknowledge that you have read this notice and accept its terms.

joki operates as an online gaming and sportsbook platform. We offer live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), arcade slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Account funding is available through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet).

This page sets out our legal obligations and your responsibilities as a joki user. For full terms of service, see the Terms & Conditions. For data handling, see the Privacy Policy.

Jurisdiction and Service Eligibility

Where We Operate

joki is an online platform accessible from multiple jurisdictions. However, we do not operate or offer services in every jurisdiction. The legality of online gaming and wagering varies by country, state, and territory. Some jurisdictions permit online betting under strict licensing; others prohibit it entirely. We do not hold a blanket license for any single country, including Indonesia.

Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access joki if their local law permits. We cannot advise you on whether wagering is legal in your specific location. It is your responsibility to determine whether participation complies with your own jurisdiction's law before you create an account or place any wagers.

Account Eligibility and Restrictions

By creating a joki account, you represent that:

• You are of legal age in your jurisdiction to participate in online gaming and wagering
• You access joki from a location where such activity is permitted by law
• You have provided true and accurate personal information during registration
• You are not a resident of a jurisdiction where joki services are explicitly prohibited
• You are not on any government sanctions list or designated as a prohibited party

We reserve the right to refuse service to users in any jurisdiction where we cannot legally operate. If we discover that you accessed joki from a restricted jurisdiction, we may suspend your account and restrict your funds pending regulatory review. Funds may be subject to legal hold or returned to your source payment method in compliance with applicable law.

Age Verification

You must be of legal age in your jurisdiction to use joki. During account creation, you declare your date of birth. We may request additional verification documents (passport, national ID) to confirm age. Accounts opened by users below the legal age will be closed, and any funds will be refunded minus reasonable processing fees.

Data Storage and International Transfer

Your account data—personal information, identity documents, transaction records—may be stored on servers located outside your home jurisdiction. By accepting this notice, you consent to the storage and processing of your data in these locations. We apply the same encryption and security standards regardless of server location. However, data protection laws vary internationally, and your data may be subject to access requests from foreign legal authorities.

User Responsibilities and Liability

Account Verification and Compliance

Account opening on joki requires identity verification (KYC). We collect your national ID number, full legal name, date of birth, and residential address. Verification typically takes one business day. You must complete verification before withdrawing funds. Falsifying identity documents or providing false information violates our terms and may result in account closure and referral to law enforcement.

We comply with anti-money-laundering (AML) regulations. If your account activity matches AML red flags—rapid deposits and withdrawals, unusually high volumes, or transaction patterns that suggest money laundering—we may freeze your account and file a suspicious-activity report with the appropriate authorities. This is a legal obligation, not a discretionary action on our part.

No Guarantee of Service Availability

We do not guarantee uninterrupted access to joki. The platform may experience downtime for maintenance, upgrades, or emergency repairs. During major sporting events (Liga 1 finals, Piala AFF, Champions League, Piala Indonesia) or holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), server load may increase and cause temporary slowdowns. We will notify you of planned maintenance via email or in-app notification when possible, but we do not compensate users for service interruptions.

Third-Party Processors and Liability Limits

joki uses third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to handle deposits and withdrawals. We are not liable for failures, delays, or errors on the part of these processors. If a payment fails, contact the processor directly. Refund responsibility lies with the processor, not joki.

We also use third-party vendors for fraud detection, SMS delivery, and customer support. We vet these vendors but are not responsible for their data breaches or service failures. If you believe your data was compromised due to a vendor failure, contact us immediately.

Using joki means accepting legal responsibility for your own jurisdiction compliance. We provide the platform; you determine whether it is legal for you to use it.

Indemnification

You agree to indemnify and hold joki harmless from any claims, damages, or costs arising from your use of the platform. This includes claims that your use of joki violated your local law, that you provided false information, or that you engaged in fraud or collusion. If you are sued for activities on joki and you drag joki into the lawsuit, you bear the cost of our legal defense.

Dispute Resolution and Jurisdiction

Any dispute arising from your use of joki shall be resolved through binding arbitration, not court litigation. Arbitration is faster and more private than court but removes your right to a jury trial. The arbitration shall take place in a neutral jurisdiction agreed upon by both parties. The language of arbitration is English. Each party bears its own legal costs unless arbitration rules specify otherwise.

Changes to This Notice

We may update this legal notice at any time. Changes take effect immediately upon publication. Your continued use of joki after changes are posted constitutes acceptance of the updated notice. If you do not agree with changes, close your account.

Contact for Legal Inquiries

If you have legal questions about joki, contact us:

• Email: [email protected]
• In-app support: Open the Help menu in your joki account and select Legal Inquiry.
• Mailing address: Available upon request in your account settings under Company Information.

We respond to legal inquiries within ten business days. Inquiries from government authorities or court processes receive priority handling in compliance with applicable law.