joki Platform Account Terms

We at joki provide a sportsbook and live-gaming platform where users can place wagers on football matches, esports tournaments, live-dealer tables, arcade games, and togel draws. These terms establish the conditions under which you access and use our services, including deposit methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), account verification, betting rules, and dispute resolution.

By creating an account on joki, you agree to comply with these terms. We enforce them consistently across all users in supported jurisdictions. This document outlines your rights and obligations, how we handle your funds, and what happens if disputes arise.

Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited by statute.

Account Opening and Verification on joki

When you register on joki, we collect your email, phone number, and basic profile information. You must provide accurate details—misrepresentation may result in account suspension. We verify your phone via SMS and email via a confirmation link. Once verified, your account is active for browsing markets and deposits.

Before withdrawing funds from joki, you must complete identity verification. This requires:

• A clear photo of your national ID card or passport
• Proof of address (utility bill, government letter, or bank statement dated within three months)
• A selfie holding your ID for facial confirmation

We process identity verifications within one business day. During high-volume periods (e.g., Liga 1 finals, Piala AFF group stages, or major casino tournaments), verification may take up to two business days. Once approved, you unlock withdrawal access. If your submission is flagged for manual review, we will contact you via the email on file.

Deposits and Withdrawal Policy on joki

We accept deposits through the following methods:

• Instant digital wallets: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet
• Bank transfers: mobile banking, local payment, online payment, e-wallet

Deposits via instant wallets settle in seconds. Bank transfers typically settle within minutes to a few hours depending on your bank. We do not charge deposit fees. Your balance is held in your joki account and may be used across all our game categories—sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and togel draws.

Withdrawals are processed to the same payment method used for your deposit. We do not charge withdrawal fees. After you submit a withdrawal request, processing times depend on your bank or wallet provider—typically one to two business days. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), bank closures may delay processing. We undertake to process all verified withdrawal requests promptly once banking channels reopen.

We reserve the right to suspend withdrawals if we detect suspicious account activity or if your account fails additional compliance checks. In such cases, we will notify you of the reason and provide a timeline for resolution.

Betting Rules and Bonus Terms on joki

On joki, all bets are placed using funds in your account balance. We settle bets according to official results from league bodies (Liga Indonesia for Liga 1, AFC for Piala AFF), game publishers (Riot Games for esports), or licensed draw operators (for togel). Our odds are displayed in decimal format and locked at the moment you confirm your bet.

Bonus offers, when available, are subject to our promotional terms. Any bonus credit carries a playthrough requirement—you must wager the bonus amount a stated number of times before requesting withdrawal. Bonuses cannot be withdrawn as cash; only winnings from bonus-funded bets may be withdrawn. We reserve the right to withdraw unclaimed bonuses after thirty days of issuance.

We do not permit:

• Betting on behalf of another person using their account
• Use of automated tools, bots, or scripts to place bets
• Arbitrage betting or market manipulation strategies designed to exploit odds inconsistencies
• Multiple accounts per user (we merge duplicate accounts and may forfeit balances)

If we detect any of these activities, we reserve the right to close your account and forfeit your balance without notice.

Dispute Resolution and Liability on joki

If you believe a bet was settled incorrectly, contact our support team with your bet slip number and details. We review disputes within two business days. Our decision is final unless you have documentary evidence that contradicts the official result we relied on. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may submit disputes via email or in-app chat.

We are not liable for losses arising from:

• Service interruptions due to internet outages or your device failure
• Unauthorized account access if you share your password or fail to log out
• Odds changes or market closures due to official postponement or cancellation
• Technical errors in our platform if you proceed with a bet despite visible warnings

Our total liability for any single dispute is limited to the amount of your bet in question, not including lost potential winnings.

Jurisdiction Notice and Governing Law

Our services are available only where local law permits. By using joki, you confirm that online wagering is legal in your jurisdiction and that you have the right to access our platform. We do not offer services in jurisdictions where online wagering is prohibited by statute. If you access joki from a restricted jurisdiction, your account may be suspended and your funds may be subject to regulatory hold.

These terms are governed by the laws of the jurisdiction in which joki is licensed. Any legal action arising from these terms must be filed in the courts of that jurisdiction. You waive any right to dispute in your home jurisdiction courts. Arbitration is available as an alternative—both parties may elect binding arbitration through a mutually agreed neutral third party.

We at joki prioritize transparency and fair dealing. These terms protect both your interests and ours by setting clear expectations upfront.

Account Closure and Final Notes

You may close your joki account at any time by submitting a closure request through your account settings. We will process the closure within one business day and return any remaining balance to your registered payment method within two business days. Once closed, the account cannot be reopened—you would need to register as a new user with a different email.

We reserve the right to close any account that violates these terms, engages in prohibited activities, or is flagged by regulatory authorities. In such cases, we will attempt to notify you of the reason, but closure may be immediate if we believe continued operation poses a compliance risk.

These terms may be updated at any time. We will notify you of material changes via email and in-app notice. Continued use of joki after notification constitutes acceptance of the new terms. If you do not accept, you may close your account and request a balance refund.