joki Casino & Sportsbook Data Care

This page describes what we collect when you use joki and how we keep that data protected. We gather personal information—email, phone, identity documents—for account creation and regulatory compliance. We also track your betting history, deposit and withdrawal records, and login timestamps for fraud prevention and audit purposes.

Our servers hold your data securely using encryption and access controls. We share certain information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fraud-detection vendors, and legal authorities when required by law. We do not sell your data to advertisers or marketing firms. This policy explains our practices in detail.

If you have questions about how we handle your information on joki, contact us through the support channel in your account or email the address listed at the end of this policy.

What We Collect

Account Registration Data

When you create an account on joki, we collect your email address, phone number, and a secure password. We use your email to send account notifications (login alerts, password resets, bonus credits). We use your phone for two-factor authentication (2FA) and SMS verification. We do not share these details with third parties except payment processors who need them to process deposits and withdrawals.

Identity Verification Information

Before you can withdraw funds from joki, we require identity verification. We collect:

• Your full legal name and national ID number (or passport)
• Your date of birth
• Your residential address
• A copy of your ID document (photo)
• A selfie holding your ID for facial comparison

We retain this data for seven years to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. After seven years, we delete the data unless legal obligations require further retention. If you close your account, we preserve only the minimal record needed for tax and regulatory purposes, then delete personal contact data after 30 days.

Betting and Transaction Data

We log every bet, win, loss, deposit, and withdrawal on your joki account. This data includes the date, time, amount, market type (e.g., Liga 1 match, live roulette, Aviator slot), odds, and outcome. We use this information for:

• Settlement and payout calculations
• Fraud detection (e.g., spotting duplicate accounts or payment reversals)
• Responsible account monitoring (unusual patterns trigger review)
• Audit trails for regulatory inspection

We retain transaction records for the full seven-year compliance window. You can view your entire betting and transaction history on joki anytime by logging in and navigating to Account > History.

Device and Usage Data

When you access joki via web or mobile app, we collect your IP address, browser type, device model, and operating system. We also track which pages you visit, how long you stay on each, and which games you play. This helps us understand user behavior, improve performance, and prevent abuse. We do not use this data for targeted advertising—only for platform optimization.

Cookies and Local Storage

We use cookies to keep you logged in, remember your preferences (e.g., which sport you follow: Liga 1, Piala AFF, or Champions League), and track session analytics. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but some joki features may not work without them. We also use local storage to cache market data and live scores, reducing load time on mobile connections.

How We Use Your Data

Core Service Delivery

We use your email, phone, and identity documents to verify your account and process your deposits and withdrawals. When you place a bet on joki—whether it is a Liga 1 sportsbook wager, a live blackjack session, or an Aviator slot spin—we log it in order to settle the bet and calculate your balance. Without this data, we cannot run the platform.

Fraud Prevention and Compliance

We monitor account activity for suspicious patterns: multiple login attempts, rapid deposits and withdrawals, overlapping accounts, or payment reversals. If we detect fraud, we may freeze your account pending investigation. We also share transaction patterns with fraud-detection vendors and comply with requests from financial-crimes units and tax authorities. During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, when transaction volumes spike, our fraud systems work overtime to catch abuse.

Third-Party Sharing

We share your data with:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive your name and account details to process transfers.
• Fraud vendors: We share transaction hashes (not your full ID) with fraud-detection APIs to cross-check against known fraud networks.
• Legal authorities: If a court order or regulatory request arrives, we comply and disclose the minimum necessary information.
• Service providers: Our email vendor, SMS gateway, and customer-support platform receive your contact details to send notifications and respond to tickets.

We do not sell your data. We do not share your information with marketing agencies, data brokers, or advertisers. We do not use your data to profile you for targeted ads.

Your privacy is not a cost center for joki—it is a core commitment. We encrypt, audit, and minimize data collection by design.

Data Retention and Deletion

We keep account data for seven years to meet financial and regulatory requirements. After seven years of account closure, we delete your identity documents, transaction records, and personal contact data. We retain a bare-bones record (name, ID, final balance) for tax audit purposes indefinitely, as Indonesian law requires. If you request account deletion before the seven-year mark, we schedule deletion and stop processing new data immediately, though we keep minimal records for legal compliance.

Your Rights on joki

You have the right to:

• Access: Request a copy of all data joki holds about you. We will provide it within 10 business days.
• Correction: If your address or name changes, update it in your account settings or contact support.
• Deletion: Request account closure and data deletion. We will comply within 30 days, except where law requires retention.
• Object to processing: If we use your data in a way that concerns you, contact us to discuss.

To exercise these rights, log into joki, open the Support channel, and state your request. Or email the privacy contact address at the end of this policy. We will not charge you for these requests.

Data Location and International Transfer

Our servers may sit outside your jurisdiction. Your data may be processed in different countries depending on our infrastructure provider. By using joki, you consent to this transfer. We apply the same encryption and access controls regardless of server location. If your jurisdiction has stricter data-protection laws than Indonesia, we comply with the stricter standard.

Security Measures

We protect your data using:

• TLS 1.2+ encryption for all data in transit
• AES-256 encryption for data at rest
• Hashed and salted passwords (we never store plain text)
• Role-based access control (staff see only what they need)
• Regular security audits and penetration testing
• Incident response plan (we notify you within 48 hours if a breach occurs)

Changes to This Policy

We may update this policy occasionally to reflect new practices or legal changes. We will notify you of material changes by email or in-app notification. Your continued use of joki after changes take effect means you accept the updated policy. If you disagree with changes, you may close your account.

Contact joki

If you have questions or concerns about our privacy practices on joki, contact us:

• Support chat: Open the Help menu in your joki account and select Chat.
• Email: [email protected]
• Mailing address: Available upon request in account settings.

We respond to privacy inquiries within five business days. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and need in-person assistance, our support team can schedule a call or video session.